Returns And Refunds
We hope you are happy with your Love Row Naturals purchase, but if you are not, we are happy to issue a full refund if product(s) purchased are returned within 14 days of purchase. Returns made beyond this time will be refused and sent back to the delivery address of the original order.
To return an order, please send an email using the contact form on the website detailing your order number, name, contact number, email address and reason for return. Once your return has been authorised, send products back to the below address:
Love Row Naturals, Love Row Limited, Stevenage Road, LONDON, E6 2AU.
Once your return has been received, and checked to ensure it is all in its original condition, you will be notified and issued a full refund.
Customers are responsible for any postage costs when making a return. You are responsible for returning any item(s) and remain so until the items have reached the return address. It is suggested to use a trackable service. Unfortunately, we cannot be responsible for any returns that may be lost in transit. We are happy to cover return postage costs for a return if the return is a result of our error.
Products must be returned in the same condition they were sold.
All products returned must be in saleable condition, unused and undamaged, with no signs of wear and tear.
All refunds are limited to the cost of goods only.
Refunds do not include shipping costs.